Terms of service

Welcome to ZERLOVA! The terms "we", "us" and "our" refer to ZERLOVA. ZERLOVA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ZERLOVA is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage. To use the Services you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 — OUR PRODUCTS
We have made every effort to represent our products accurately. However, colours and product appearance may differ from how they appear on your screen due to your device and its settings. We do not warrant that the appearance or quality of any product will be the same as depicted online. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product and to limit the quantities of any products we offer to any person, region or jurisdiction.

SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. ZERLOVA reserves the right to accept or decline your order at its discretion. Your order is not accepted until ZERLOVA confirms acceptance, and we must receive and process your payment before an order is accepted. Please review your order carefully before submitting it. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time of the order. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges. From time to time we may offer promotions governed by their own terms; if there is a conflict, the promotion terms govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to keep it updated so we can complete your transactions and contact you. You represent that the payment information you provide is true and correct, that you are authorised to use the payment method, and that you will pay all charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, reviews, video and audio, and the design, selection and arrangement thereof, are owned by ZERLOVA, its affiliates or licensors and are protected by United Kingdom and international copyright, trademark and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material on the Services without our prior written consent. ZERLOVA's names, logos, product and service names, designs and slogans are trademarks of ZERLOVA. You must not use them without our prior written permission. Shopify's name, logo and marks are trademarks of Shopify. All other marks are the property of their respective owners. All rights not expressly granted are reserved.

SECTION 7 — OPTIONAL TOOLS
You may be given access to third-party tools we neither monitor nor control. We provide access to such tools "as is" and "as available" without warranties of any kind and without endorsement, and we have no liability arising from your use of them. Any use of optional third-party tools is at your own risk, and you should review the relevant provider's terms. New features released in the future are also subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm related to your use of third-party sites or products. Please review the third party's policies before engaging in any transaction, and direct any complaints about third-party products to that third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY
ZERLOVA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ZERLOVA. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and ZERLOVA, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with ZERLOVA.

SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. You represent that you own or have all necessary rights to your Feedback, that you have disclosed any compensation received in connection with it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it. We may, but are not obliged to, monitor, edit or remove Feedback we consider unlawful or objectionable. You agree your Feedback will not violate any third-party right or contain unlawful, abusive or obscene content or any malware, and that you will not misrepresent its origin. You are solely responsible for your Feedback.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services: for any unlawful or malicious purpose; to violate any applicable laws or regulations; to infringe our or others' intellectual property rights; to harass, abuse, harm, defame or intimidate any person; to transmit false or misleading information; to send spam or unsolicited advertising; to impersonate any person or entity; or to engage in any conduct that restricts anyone's use of the Services or may harm ZERLOVA, Shopify or other users. You also agree not to: upload viruses or malicious code; reproduce, resell or exploit any portion of the Services; collect or track others' personal information; spam, phish or pharm the Services; use any robot, spider, scraper, data-gathering tool, AI tool or automated means to access the Services; or interfere with or circumvent the security features of the Services. We may suspend, disable or terminate your account at any time, without notice, if we determine you have violated these Terms.

SECTION 14 — AGENTS
14.1 This section applies if you use, enable or cause the deployment of an Agent to access or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person and that can be executed without direct supervision.
14.2 No Agent may access or interact with the Services unless it identifies itself and operates in accordance with section 14.4, and no Agent may access the Services if we have requested it to refrain.
14.3 We may limit, including by technical measures, whether and how any Agent accesses the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request is from an Agent and disclose its name in the user-agent string as "Agent/[agent name]"; (ii) not conceal that access is from an Agent, mimic human behaviour, or complete/circumvent CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine if interactions are from a human or a computer; and (iv) not circumvent any measure intended to control how Agents access the Services.

SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

SECTION 16 — DISCLAIMER OF WARRANTIES
The information presented through the Services is provided for general information purposes only. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk. Except as expressly stated by ZERLOVA, the Services and all products offered through the Services are provided "as is" and "as available" without any representations, warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above may not apply to you. Nothing in these Terms affects any warranties or rights that cannot be excluded under the law of your country of residence.

SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent provided by law, in no case shall ZERLOVA, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost data or replacement costs, arising from your use of the Services or any products procured using the Services. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless ZERLOVA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms or the documents they incorporate, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms, together with any policies posted by us, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements. Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 21 — ASSIGNMENT
You may not transfer or assign these Terms or any of your rights or obligations without our prior written consent, and any such attempt is void. We may transfer or assign these Terms and our rights and obligations without consent or notice to you.

SECTION 22 — GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and you and ZERLOVA submit to the exclusive jurisdiction of the courts of England and Wales. Nothing in this section removes or reduces any protection you are entitled to under the mandatory consumer laws of your country of residence.

SECTION 23 — HEADINGS
The headings in this agreement are for convenience only and do not affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@zerlova.com.

WhatsApp: https://wa.me/923097816171