Privacy policy

ZERLOVA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ZERLOVA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including card and payment details, transaction details, form of payment, and payment confirmation. Payment card details are processed securely by our payment providers; we do not store full card numbers ourselves.
  • Account information including your username, password, preferences and settings.
  • Transaction information including items you view, add to your cart or wishlist, and orders you place, return, exchange or cancel.
  • Communications with us including the information you provide when you contact customer support.
  • Device information including your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

How We Collect Personal Information

  • Directly from you when you create an account, use the Services, communicate with us, or provide your information.
  • Automatically through the Services and through cookies and similar technologies.
  • From service providers who collect or process personal information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

  • Provide and improve the Services: to process your payments, fulfil and ship your orders, manage your account, handle returns and exchanges, remember your preferences, and tailor and improve your shopping experience.
  • Marketing and advertising: to send you marketing communications by email where you have opted in, and to show you online advertisements. We use the Meta (Facebook and Instagram) Pixel and Google Analytics to understand how our store is used and to deliver relevant advertising based on your activity. You can opt out of marketing emails at any time using the unsubscribe link.
  • Security and fraud prevention: to authenticate your account, provide a secure checkout, and detect and prevent fraudulent or unsafe activity.
  • Communicating with you: to provide customer support and respond to your enquiries.
  • Legal reasons: to comply with applicable law and respond to valid legal process.

Cookies
We use cookies and similar technologies to operate the store, remember your cart and preferences, analyse traffic, and support advertising (including via Google Analytics and the Meta Pixel). You can control or disable cookies through your browser settings, though some parts of the Services may not function properly without them.

How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, and with vendors and service providers who perform services on our behalf (such as payment processing, data analytics, customer support, cloud hosting, order fulfilment and shipping, including our supplier CJ Dropshipping).
  • With business and marketing partners such as Meta and Google to provide analytics and personalised advertising. These partners use your information in accordance with their own privacy notices.
  • When you direct or consent to us sharing information, such as to ship your products.
  • In connection with a business transaction or to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links
The Services may link to websites operated by third parties. We are not responsible for the privacy or security of those sites and recommend you review their policies. Our inclusion of a link does not imply endorsement.

Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention
No security measures are perfect, and we cannot guarantee "perfect security." We recommend you do not use unsecure channels to send us sensitive information. We retain your personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices
Depending on where you live, you may have the right to access, delete, correct, or receive a copy of your personal information, and to manage your communication preferences. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights and may need to verify your identity before responding.

Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. If you are in the UK, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Transfers
We may transfer, store and process your personal information outside the country you live in, including outside the United Kingdom. Where we transfer personal information out of the UK, we rely on recognised safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.

Contact
If you have any questions about this Privacy Policy or would like to exercise your rights, please email us at support@zerlova.com.

WhatsApp: https://wa.me/923097816171