Refund policy

At ZERLOVA, we want you to be completely happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging, with any accessories included
  • Accompanied by a receipt or proof of purchase

How to start a return
To start a return, please email us at support@zerlova.com with your order number and the reason for the return. Once your request is approved, we will send you the return address along with full instructions on how and where to send your package.

Please do not send any item back before contacting us. Items returned without first requesting a return cannot be accepted.

Return shipping costs

  • Change of mind: If you no longer want the item, the return shipping cost is paid by the customer.
  • Damaged, faulty, wrong or counterfeit item: If there is a problem with your order, ZERLOVA will cover the cost. We will arrange a replacement or a refund at no extra charge to you.

Damaged or incorrect items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you have received the wrong product, contact us at support@zerlova.com within 48 hours of delivery and include clear photos of the product and its packaging. We will review the issue and make it right — usually with a replacement, or a refund where a replacement is not possible.

Exchanges
We offer exchanges (a replacement of the same item) only where the product you received is defective, damaged, or incorrect. For all other cases, the fastest way to get what you want is to return the original item and, once the return is approved, place a new order.

Items that cannot be returned
We are unable to accept returns on:

  • Items that have been used or show signs of wear
  • Items damaged through misuse or accident after delivery
  • Items returned without their original packaging
  • Sale items and gift cards

If you are unsure whether your item qualifies, please get in touch before returning it.

Cancellations
You can cancel your order for a full refund at any time before it has been dispatched. To cancel, email us as soon as possible at support@zerlova.com. Once an order has been dispatched it cannot be cancelled, but you may still return it under this policy once it arrives.

Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@zerlova.com. 

Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including your right to cancel eligible online purchases within the statutory cooling-off period.

Contact
If you have any questions about returns or refunds, email us any time at support@zerlova.com and our team will be happy to help

WhatsApp: https://wa.me/923097816171