FAQs

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout.

No, we do not offer Cash on Delivery. All orders are paid securely online at checkout.

Yes. Our checkout is fully encrypted and secure, and your payment details are handled by trusted payment providers. We never store your full card details.

Yes, as long as your order has not been dispatched yet. Email us as soon as possible at support@zerlova.com with your order number and we'll do our best to update or cancel it. Once an order has been dispatched it can no longer be cancelled, but you can still return it once it arrives.

We currently ship to addresses within the United Kingdom.

Orders are processed within 1–2 business days, and estimated delivery is 4–8 business days from the date you order. Delivery times are estimates and are not guaranteed.

We offer free standard shipping on all UK orders. There are no hidden shipping charges at checkout.

Yes. Once your order has been dispatched, we'll email you a tracking number so you can follow your parcel. If you haven't received tracking within a few days of your dispatch email, contact us at support@zerlova.com.

Occasionally deliveries can be delayed by the carrier. If your tracking hasn't updated for a while or your parcel is late, email us at support@zerlova.com and we'll investigate with the carrier and make it right.

We offer a 30-day return policy. Items must be unused, in their original packaging, and returned with proof of purchase. To start a return, email us at support@zerlova.com and we'll send you the return address and instructions.

If you have simply changed your mind, the return shipping cost is paid by you. If your item is faulty, damaged, or the wrong product was sent, ZERLOVA covers the cost and will arrange a replacement or refund.

Please email us at support@zerlova.com within 48 hours of delivery with clear photos of the product and its packaging. We'll review it and send a replacement, or a refund where a replacement isn't possible.

Once we've received and inspected your return, approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take a little extra time to post the refund.

We offer a replacement of the same item only when the product you received is faulty, damaged, or incorrect. For any other reason, please return the original item and place a new order once your return is approved.

Measure the width of your dog's front paw at its widest point while your dog is standing, then match it to the size chart on the product page (XS 2.5–3.8 cm up to XXL 8.2–9.5 cm). If your dog is between two sizes, email us your dog's paw width and breed. We also confirm your size by email before we ship.

The four leggings are connected to a harness: straps go over your dog's back and a clip fastens across the chest. This holds the leggings up from above instead of relying on Velcro at the paw. Adjust the straps for your dog and check the fit indoors before your first walk.

They do a different job. A full mud suit covers the body as well as the legs. Boot leggings cover only the legs and paws, so they are lighter and quicker to put on and take off — a good choice if your main problem is muddy legs and paws after walks.

Yes, within 30 days, as long as they are unused and in their original packaging. Please try them on indoors on a clean floor first. Items that have been used outdoors cannot be returned. See our refund policy.

Every order comes with 30-day returns on unused items. If your item is faulty, damaged or not what you ordered, we'll replace it or refund you at no extra cost.

Each product comes with usage guidance, and full details are shown on the product page. If you have any questions about using or caring for your item, our team is happy to help.

You can reach us by email at support@zerlova.com or on WhatsApp at +92 309 7816171. We reply to every message, Monday to Saturday, usually within 24 hours.