Shipping policy

Thank you for shopping with ZERLOVA. This Shipping Policy explains how and when your order will be delivered.

Order processing
After you place your order, please allow 1–2 business days for us to process and prepare it for dispatch. Orders are processed Monday to Friday, excluding weekends and public holidays. You will receive a confirmation email when your order is placed, and a further notification once it has been dispatched.

Delivery times
We currently ship to addresses within the United Kingdom. Estimated total delivery time is 4 to 8 business days from the date you place your order, which includes the processing period above. Please note that delivery times are estimates and are not guaranteed.

Shipping cost
We offer free standard shipping on all UK orders. There are no hidden shipping charges at checkout.

Order tracking
Once your order has been dispatched, we will email you a tracking number so you can follow your parcel's progress. If you have not received tracking information within a few days of your dispatch notification, please contact us at support@zerlova.com.

Delays
While we always aim to deliver within the estimated time, delays can occasionally occur due to carrier issues, customs processing, high demand, or other circumstances beyond our control. ZERLOVA is not liable for delays caused by shipping carriers or events outside our control, but we will always do our best to help resolve any problem.

Incorrect or incomplete addresses
Please make sure your shipping address is correct and complete when placing your order. ZERLOVA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at support@zerlova.com and we will try to update it before dispatch.

Lost or stuck parcels
If your tracking has not updated for an extended period, or you believe your parcel is lost, please contact us at support@zerlova.com. We will investigate with the carrier and make it right with a replacement or refund where appropriate.

Taxes and duties
Prices are shown in the checkout currency. Any taxes that apply are shown at checkout. In the rare event that an import or customs charge applies to your order, this will be the responsibility of the customer.

Contact
If you have any questions about shipping or your delivery, please email us any time at support@zerlova.com and our team will be happy to help.

WhatsApp: https://wa.me/923097816171